FAQ
Customer Service
How can I contact customer service?
You can reach us by email at info@hillsidethelabel.nl. We usually respond within 24 hours on business days.
What are your customer service opening hours?
Our customer service team is available Monday to Friday from 9:00 AM to 5:00 PM.
I have an issue with my order, what should I do?
Please contact us as soon as possible at info@hillsidethelabel.nl. Be sure to include your order number and a brief description of the issue so we can assist you quickly.
Can I also reach you through social media?
Yes, you can always send us a direct message on Instagram. For the fastest and most official support, we recommend contacting us by email as well.
Ordering & Payment
How do I place an order?
Select your favorite items, choose the correct size, and add them to your cart. Click “Checkout” and follow the steps to complete your order.
Which payment methods do you accept?
We accept iDEAL, credit card, and Klarna. With Klarna, you can choose to pay immediately, in installments, or later within the agreed payment period.
Can I change my order after payment?
Yes, you can pay later with Klarna. Simply select “Pay Later” at checkout and complete your payment within the specified period.
Kan ik mijn bestelling nog wijzigen nadat ik heb betaald?
Please contact us as soon as possible at info@hillsidethelabel.nl. If your order has not yet been shipped, we will do our best to make the requested changes.
Shipping & Delivery
What is the delivery time?
Order before 4 PM on business days (Monday to Friday) and receive your order the next day.
What are the shipping costs?
Shipping is free within the Netherlands and Belgium on orders over €50. For orders below €50, a shipping fee of €4.95 applies.
Do you ship internationally?
Yes, we ship throughout Europe. Please allow 2–4 business days for delivery, depending on your location.
Which carriers do you use?
We work with DPD to ensure reliable and fast delivery.
How can I track my order?
Once your order has been shipped, you will receive a tracking link by email so you can follow your parcel every step of the way.
Returns & Exchanges
How can I return an item?
To return an item, please contact us at info@hillsidethelabel.nl. Items must be returned unworn, unwashed, and with all original tags attached in their original packaging.
How long do I have to return an item?
You have 14 days from the date of delivery to register your return. After registering, you have an additional 14 days to send the item back to us.
Do I have to pay for return shipping?
Yes, return shipping costs are the responsibility of the customer, unless the item is faulty or we made an error with your order.
Can I exchange an item for a different size or color?
Yes, exchanges are possible. Once we have received and processed your returned item, we will send the requested size or color, subject to availability.
Sizing & Product Information
How do your sizes fit?
Our products generally fit true to size. If a product fits differently, this will always be clearly stated in the product description.
How should I care for my loungewear?
Always follow the care instructions on the garment label to maintain the quality, fit, and appearance of your item. We recommend washing your garment inside out at a maximum temperature of 30°C and avoiding tumble drying.
Will sold-out items be restocked?
Some items are restocked, while others are released as limited editions.